Frequently Asked Questions

Everything you need to know about your DREO home experience.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.

What is your return policy for home appliances?

We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund.

Do DREO products come with a warranty?

Yes, all DREO products come with a standard 12-month warranty. You can extend this warranty by registering your product on our official website.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and installment payment options like Klarna and Affirm.

How do I clean and maintain my tower fan or heater?

Maintenance is simple. Use a soft cloth to wipe the exterior and a vacuum with a brush attachment to clean the air intakes. Detailed instructions are provided in the user manual.

Can I change or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. Please contact our support team within 1 hour of placement if you need to make changes or cancel.